Ordering

  • Can I change or cancel my order once it has been placed?

    If you find that you need to make an adjustment or cancellation to your order after you have submitted it, please immediately contact our customer support for assistance. If you wish to make a size adjustment, or to cancel styles of your order you will need our assistance. If you wish to add mor...

  • Do you charge sales tax?

    Items sold on freewaters.com and shipped to locations inside the US including territories, may be subject to US state sales and use taxes. The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.  For example...

  • How can I choose the right size?

    You can feel confident that our footwear fits true to size. Of course there can be slight variations in fit from style to style and brand to brand. In most cases, we do not offer half sizes. If you are between sizes, we generally recommend sizing up as a little extra room tends to feel better th...

  • How can I use a discount code?

    Please enter your discount code in the enter discount codes field during checkout and click apply. This field appears on the first page of the checkout process.  If you are on a mobile device, you may need to scroll right in order to see this field. Kindly note, if you choose express checkout u...

  • How to pay with Affirm?

    We are excited to offer affirm as a payment method for your purchase. These are the steps to pay with Affirm Add items to your cart that you would like to purchase Proceed to checkout Enter in all your shipping information and proceed to payments Select Affirm as your payment option and proceed...

  • Why can’t I use the WELCOME10 discount to buy Bert Kreischer or DDC styles?

    We have excluded our limited edition special collab products from qualifying for our WELCOME10 discount specifically because it benefits you more when a discount is not applied.  99.9% of customers that purchase a collab item, buy 1 item on their order.  The 10% discount for first-time customers ...

  • Why isn’t my discount code working?

    Most discount codes are designed for one use per customer, or have an end date to the promotion.  Only one code can be added to your order during checkout each time. If neither of these issues are the problem, please contact customer support for assistance. Please be sure to apply your discount...